Returns
We're here to help you get your equipment and parts sorted out smoothly.
Quick Check: Before You Send It Back
We can gladly process returns for a refund, as long as you contact us for approval first so our warehouse is ready for your package. Please submit a request on our Contact Us page or call support at 1-800-831-0027.
30-Day Window: Please make sure your return is sent back to us within 30 days of your original purchase date.
Invoice Details: To keep things moving fast, please include your original invoice number and the purchase date with your package.
Shipping: All return packages need to be sent freight prepaid by the sender.
A Quick Note on Special Orders
Because custom equipment is built uniquely for you, custom or special orders cannot be returned or credited. If you're unsure if your item falls into this category, just ask!
Credit & Processing
Once your package lands back at our distribution center, our team will open it up and take a quick look to verify its condition.
How Credits Work
The final refund or credit amount will be calculated as the net price of the item, minus original outbound shipping fees, handling charges (if applicable), and any special vendor allowances (if applicable).
Questions? Let's Talk!
Need a Return Authorization, or just want to make sure you're ordering the right replacement part this time around? Drop us a line on our Contact Us page, or chat with our support team directly by phone.
Call Our Customer Support Team: 1-800-831-0027